How can check when I've not received a quote?
If you have a general question regarding your quotation, the easiest and fastest way to tell us is to contact our Customer Experience team through our Case Management system. This gives you complete visibility and control over your enquiry from start to finish.
To submit a case you just need to follow these 3 simple steps:
- To get started, go to:
- From the dropdown options, choose Rates/Quotes, Rate / Quote request. This helps us direct your case to the right team quickly.
- Link your shipment and add any comments or extra information to explain the enquiry. If required, you can upload your documents in relevant supported formats: Excel (.xlsx), PDF, Word (.doc/.docx), PowerPoint (.ppt/.pptx), and images (.jpg, .png, .gif). Once completed submit your case.
Using Case Management is the best way to ensure your issue is resolved quickly and efficiently as we aim to resolve all cases within 4 working hours.
The benefits of using Case Management:
- Fast response times
- Easy-to-use dropdown options
- Ability to attach and manage documents
- Real-time updates and full case visibility
- Track and manage all your cases in one place
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相关常见问题解答
How to get a rate / quote? How can I get a rate / quote? How can follow up on a quote? How can request a ratesheet? Experiencing an error on our website submitting a Delivery or Release order? Having trouble on our website tracking a shipment? Do you have a non-shipment related question? How can I query a port or terminal update? How can I check a port or terminal update? Need to access MyFinance? How do I access my Shipping instructions?首次访问 Maersk.com？
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