This is to inform you that Maersk team will be in office meeting this Thursday 28 Mar 2024 from 13:00 till 14:00. Our Customer Experience team will be unavailable on E-mail, chat and phone and our counter will be closed during this time slot.
For urgent assistance/query, please contact us on below:
- 59439544 – Cindy Luckhun
- 59423895 – Tevin Kathapermal
- 52572231 – Kristel Chan
To make it easier for you to manage the situation remotely, we have the below recommendations:
- Our Self-Service functionalities available via www.maersk.com which are to be primarily adopted:
- Delivery Order request via www.maersk.com for Import Cargo Release (Delivery Order and ECDN). Exceptional Delivery Order requests ONLY will be handled via email to mu.import@maersk.com
- Demurrage and detention calculator
- Send POP directly to safhtfrc@maersk.com
- Move the shipments via waybill or arrange for Telex Release instead of original Bills of Lading
- Enroll on our Web BL printing functionality on
We appeal to you to be patient as we strive to service your needs and thank you for your understanding.
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