In order to offer efficient and safe service, we are always attentive to improving our contact, meeting the needs of our customers.

As a result of this exercise, we are pleased to announce the implementation of the new Accounts Receivable email address for Maersk ocean services.

This change aims to optimize our service, making it more effective; in addition to making your interactions with us simpler and more satisfactory by improving our case handling capabilities.

We would like to assure you that our phone system will remain unchanged.

Effective on 19/03/2024, the email address for financial requests about Ocean Services from Brazil will be changed to br.collections@maersk.com.

Please note that the email address cobranca@maersk.com will no longer be active.

The benefits to you are simple:

• There is no need to remember multiple email addresses;
• There is no need to call to confirm your email was received;
• All communication for a single request will be visible to our colleagues in one place.

We are excited about this change and are confident that it will have a positive impact on our collaboration. Your continued trust and support mean the world to us, and we look forward to serving you even better with these improvements.

Thank you for choosing us as your trusted logistics partner. If you have any questions or require further information about the upcoming changes, please don't hesitate to reach out to us.