We are committed to providing the best possible customer experience, and to do so, we have made some changes to our online refund solution process.

This is to inform you that, effective from 31 December 2023, the old MyFinance “Biller Direct” will not be available for refund requests. As part of this transition, we have moved refund functionalities from the old MyFinance platform to the new MyFinance platform. The advance, duplicate, overpayment, and container deposit credits will be reflected as “Refundable” credits under the Credits and Refunds tab for you to raise refund requests.

In the new MyFinance platform, only bank and cheque options are configured as refund payment methods. Hence, from now on, you need to use cheque instead of the manual payment method. There will be no change in the disbursement of Refunds for customers who selected the manual payment method earlier.

The navigation of the "My Finance: Refunds" tab is shared below:

• Go to  and click on “Manage” and select “MyFinance.”
• Click on the Credit or Refunds tab to find refundable credits.
• Select the refundable credit that you want to refund and click on “Request to Refunds.”
• Select the refund payment method (cheque or bank) option according to your requirement. (The manual payment method is not available; customers must select the Cheque option.)
• For third-party refund, search for refund party via customer code to select the customer.
• Enclose the NOC certificate if a refund is to be given to a third-party agent.
• Click on submit a refund request.

We have created a step-by-step to help you understand the refund functionality under the new MyFinance platform.

If you have any questions concerning the above, please reach out to your regular contact person.

We understand that change can sometimes be challenging, but we assure you that this change will make your transactions smoother and more efficient.

This information is relevant for customers in the following countries

IMEA: Malawi, Lesotho, Ghana, Kenya, South Africa, Mauritius, Madagascar, Mozambique, Botswana, Angola, Benin, Congo, Cote D’Ivoire, Cameroon, Gambia, Namibia, Nigeria, Pakistan, Senegal, Tanzania, Zambia, Zimbabwe, Burkina Faso, Congo, Cape Verde Island, Djibouti, Ethiopia, Gabon, Guinea, Guinea Bissau, Liberia, Mauritania, Niger, Rwanda, Seychelles, Sudan, Sierra Leone, Somalia, and Togo.

APA: Philippines, Thailand, and Indonesia.

Europe: Egypt, Lebanon, Algeria, Morocco, Tunisia, and Ukraine.

LAM: Colombia, Brazil, Argentina, Ecuador, Chile, Belize, Haiti, Guatemala, Bolivia, Costa Rica, Cuba, Dominican Republic, Guyana, Honduras, Jamaica, Mexico, Nicaragua, Panama, Peru, Puerto Rico, Paraguay, Trinidad and Tobago, Uruguay, Venezuela, and El Salvador.