As previously communicated, our financial system has undergone an upgrade to SAP S/4HANA. Due to this transition, we have identified that customers who have raised the dispute are not receiving the credit note in some cases despite receiving notification of an accepted disputes.

Please note that our technical teams are working to resolve this issue as a priority. We apologise for any inconvenience this may have caused.

If you have any questions or concerns regarding the above, please do not hesitate to reach out to your regular contact person.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:

IMEA: United Arab Emirates

APA: Australia and New Zealand

NAM: the United States of America  and Canada

Europe: Belgium, France , United Kingdom, Netherlands, Sweden, Germany, Denmark, Albania, Austria, Reunion, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Egypt, Finland, Georgia, Greece, Guadeloupe, Guernsey, Hungary, Ireland, Israel, Italy, Latvia, Lebanon, Lithuania, Libya, Malta, Martinique, Montenegro, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Switzerland, and the Syrian Arab Republic.