As previously communicated, our financial system has undergone an upgrade to SAP S/4HANA. Following this transition, we noticed a discrepancy in the rate of exchange mentioned in the recent credit note you received.

To address this issue, our team made necessary changes to the impacted credit notes with incorrect rate of exchange. However, due to the system limitations, there are still some credit notes where the amount differs slightly by a few cents from the exact amount printed on their original invoices.

Instead of asking you to raise new disputes, we kindly request that you update the discrepancy in your respective system records.

If you have any questions or require further clarification, please do not hesitate to reach out to your regular contact person.

We appreciate your patience and understanding as we work to improve our financial system to better serve you.

This information is relevant for customers in the following countries:

EUROPE: Bulgaria, Croatia, Czechia, Egypt, Finland, Georgia, Greece, Hungary, Ireland, Israel, Italy, Lebanon, Lithuania, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, the Syrian Arab Republic.

NORTH AMERICA: Canada and the United States of America.