As part of our efforts to consistently provide innovative solutions and improve customer experience, we are introducing a new online feature - Self Service Delivery Order, which will be available for all imports to Casablanca, starting on January 23, 2023.

The new standardized delivery order will allow for faster handling and improve efficiency. Customers will be able to retrieve the electronic delivery order directly from the Portnet platform and complete the customs formalities without the need for the physical order.

Please see the document below for a step-by-step guide for submitting the request of the Maersk Delivery Order / Empty Return.

Should you have any questions, please don’t hesitate to get in touch with your Customer Experience team via email, phone +212 (5) 20 25 63 11, or through instant live chat available on our website. Our teams are always here to support you and we look forward to continuing to serve your supply chain needs.