As part of our commitment to provide a seamless shipment experience, we would like to share an update information related Maersk's payment channel, e-Payment.

e-Payment will enable easier and faster access to pay your invoices. Currently we are improving our e-Payment feature, if you find notification “Payable Offline” during the payment process you still can continue the process and ignore the notification.

We understand that in few scenarios, this change could mean several adjustments at your end. Therefore, if the notification persists and you cannot continue to process the payment, please email us at id.export@maersk.com / id.import@maersk.com. We will assist to investigate further and give you the best solution.

The guidance to settle your invoices using e-Payment is also available on our website for your reference and able to access on below links.

Click here to see e-Payment – My Finance guidance for customer/direct invoice party
Click here to see e-Payment – My Finance guidance for Agent/EMKL
Click here to see your bank guidance.

Thank you for using our e-Payment feature and shipping with Maersk.